Visitor Policies

This document sets expectations for behaviour at the Gaelic Museum and for services we reference. Walking into the museum or using the site counts as agreement; we refresh the wording each year.

Code of Conduct

Show respect for collections, team members, and other guests. Basics include:

Treat all exhibits, artefacts, and displays with care; do not touch items unless explicitly invited to do so
Keep voices low and considerate inside galleries
Follow all instructions given by museum staff
Do not bring food or drink into gallery spaces (water in sealed bottles is permitted)
Supervise children at all times
Do not use flash photography or tripods without prior arrangement
Switch mobile phones to silent mode in gallery spaces
Report any damage or safety concerns to museum staff immediately

Anyone breaching the code may be asked to leave without compensation.

Ticketing and Cancellations

Advance booking: Recommended for all visits; essential for guided tours, workshops, and group bookings.
Cancellation (more than 48 hours before visit): Full refund available. Contact the museum directly to process.
Cancellation (within 48 hours of visit): Non-refundable. Tickets may be rescheduled to a future date subject to availability.
Group cancellation: 14 days' notice required for a full refund. Cancellations within 14 days may incur a charge.
No-show: Tickets are non-refundable for no-shows. No rescheduling is available.
Museum closure: In the event of an unexpected closure, all pre-booked tickets will be refunded or rescheduled.

Photography Policy

Personal stills are allowed in permanent galleries unless a label says otherwise
Flash remains off everywhere indoors
Tripods and monopods need advance written clearance from museum management
Some temporary shows limit photos for rights reasons—watch for signs
Commercial shoots and filming need a paid permit
Do not photograph other visitors without their agreement
Do not reuse collection images commercially without written approval

Accessibility Policy

Inclusive design spans step-free paths, large-print guides, described tours, quieter morning slots, and assistance animals. For tailored help, email the museum at least two days ahead.

Group Visit Policy

Groups of 10 or more must book in advance (minimum 14 days' notice)
A designated group coordinator must be identified at the time of booking
Groups must arrive together and check in as a group
Maximum group size for self-guided visits is 30 persons
Groups larger than 30 must be split into sub-groups with separate entry times
School groups must provide a teacher-to-student ratio of at least 1:10

Complaints Policy

Written complaints get an acknowledgement within two working days and a fuller answer within ten. Write via email or the contact form; if still unhappy, Ireland’s CCPC or UK Citizens Advice can advise next steps.

Exclusions and Limitations

This website provides informational guidance only; it is not affiliated with the museum's official booking system
Prices and opening hours are subject to change without notice; always verify on the museum's official website
We accept no liability for losses arising from inaccurate or outdated information on this website
Guided tours and workshops are subject to availability and may be cancelled by the museum without notice
The museum's own terms and conditions apply to all ticket purchases made through the official booking system
We do not guarantee the accuracy of third-party links or resources referenced on this website
Visitor experiences may vary; individual reviews represent personal opinions only
This website is not responsible for the conduct of museum staff or the quality of museum services

Policy Changes

Policies refresh yearly; material edits appear on this URL. Staying on the site after an update means you accept the new wording; the stamp at the foot shows the latest revision.

Last updated: April 2026